Frequently Asked Questions

Who is our service for?

Our service is designed for people who need to collect belongings from a property following separation, particularly in circumstances involving:

  • Intervention Orders (IVOs)

  • Family law proceedings

  • Safety concerns or high-conflict dynamics

We provide a neutral third party to observe the process, ensure it remains calm and compliant, and document the interaction.

Do I need a court order to use your service?

In most cases, yes. If you are subject to an Intervention Order or Family Law orders, you may need specific provisions allowing you to engage with the other party through our service. We recommend seeking legal advice and, where required, obtaining leave from the Magistrates’ Court to share a copy of your order with us.

What if I don’t have a lawyer?

You do not need to be represented, but we strongly recommend obtaining legal advice before engaging us. This helps ensure:

  • You are lawfully allowed to use our service; and

  • Your order provides adequate permission to retrieve your belongings with third-party supervision.

What does your service include?

  • A trained Property Attendant attends the property at an agreed time.

  • The attendant observes and documents the collection of belongings.

  • We remain neutral and do not intervene unless safety or compliance is at risk.

  • Within 72 hours, we provide:

    • A factual observational report

    • Body-worn camera footage (if permitted)

Do you remove or handle items?

No. We do not move, touch, or retrieve any belongings ourselves. Our role is to observe and document the process while ensuring it is carried out respectfully and in accordance with any applicable court orders.

Do both parties need to agree?

Not necessarily, but the Respondent must:

  • Comply with any court order or agreement permitting property retrieval;

  • Be notified of the time and date of attendance (if applicable);

  • Cooperate during the process.

We will not proceed if safety risks are identified or if your court order does not authorise the visit.

Can you provide evidence in court?

Yes. Our observational reports and video footage may be used in family law or IVO proceedings. We may also be subpoenaed to give evidence if required. All records are handled securely and confidentially.

How do I make a booking?

You can make a tentative booking by:

  • Calling us at [0000 000 000]

  • Emailing [placeholder@email.com]

You will need to provide:

  • A copy of your order (once court leave is granted, if applicable)

  • A finite list of items to be collected

  • Payment in full to confirm your booking

Where do you operate?

We service Melbourne and regional Victoria. Travel fees may apply outside the metropolitan area. After-hours and weekend attendances are available for an additional fee.

Can I speak to someone before I book?

Yes. We are happy to speak with clients, lawyers, or support workers before any engagement. You can arrange a phone or Zoom call by contacting us at [0000 000 000] or [placeholder@email.com].