Property Attendants and Observational Reporting
Transparent Documentation
Every attendance generates two evidence streams:
Body-worn camera footage (where all parties have provided consent or a court order permits recording). The video is securely uploaded and shared via an encrypted link within 72 hours.
Formal Observational Report detailing arrival and departure times, items collected, compliance with court orders, any disputes raised, and the attendant’s objective notes on demeanour and cooperation. This report is formatted for easy tendering in court or sharing with legal representatives.
Why It Matters
Reduces risk of breaches, damage, or intimidation during collection.
Creates an independent record—valuable if allegations arise later about what was taken, damaged, or said.
Supports lawyers and the court with clear, contemporaneous evidence, helping parties resolve ancillary disputes faster.
Promotes dignity and closure by letting everyone move forward without further direct conflict.
Serving Melbourne and regional Victoria, we give separated families and their advisers a practical, respectful pathway to finalise property retrievals—so everyone can focus on rebuilding the next chapter of their lives.
We deliver a specialised, neutral supervision solution for the retrieval of personal belongings during or after separation. When tensions run high, our trained Property Attendants step in as an impartial third party, attending the agreed address at the scheduled time. Their primary purpose is to observe and document the Respondent’s access to a property, ensuring every step complies with any existing Intervention Orders (IVOs), Family Law Act provisions, or informal parenting/property agreements.
What Happens on the Day
Pre-arrival briefing: Before attending, the assigned attendant reviews your order and the itemised inventory you provide, so the visit stays tightly focused on the approved belongings.
Neutral entrance: Attendants arrive in plain, professional attire—never security uniforms—promoting calm rather than confrontation.
Active observation: While maintaining a discreet distance, the attendant records key movements and interactions, stepping in only if safety, property limits, or court directives are at risk of being breached.
De-escalation ready: All staff receive training in conflict-avoidance and family-violence awareness, allowing them to manage emerging tension without amplifying it.