Terms of Use and Privacy Policy

Acceptance of Terms & Website Access

Use of the Better Apart website (www.betterapart.com.au, including all pages and subdomains – “the website”) is subject to this Terms of Use and our Privacy Policy. These terms are governed by the laws of Victoria, Australia, and may be amended by us from time to time without prior notice. By using the Better Apart website, you indicate your acceptance of these Terms of Use. Changes to these terms take effect immediately upon posting, and your continued use of the website after changes are made constitutes acceptance of the revised terms. Better Apart reserves the right to terminate or suspend access to the website (in whole or in part) at any time without notice.

Copyright

All content on the Better Apart website is protected by copyright under the Copyright Act 1968 (Cth). Except for personal or educational use, or as otherwise permitted by law, you must obtain our written permission before copying, reproducing, adapting, altering, or distributing any content from this website.

Disclaimer

The content on this website is provided for general information purposes only. It is not intended to, and does not, constitute legal advice or any other professional advice. Visitors should obtain independent legal or other appropriate professional advice tailored to their personal circumstances before acting on any information on this site. Use of this website does not create any solicitor-client (or advisor-client) relationship between you and Better Apart.

To the extent permitted by law, Better Apart expressly disclaims all conditions, warranties, guarantees, rights, and remedies that might otherwise be implied by custom, statute, or common law in relation to the website content. This includes, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. Better Apart makes no representation or warranty that the information on this website (or on any third-party site linked from this website) is accurate, up-to-date, or complete.

Limitation of Liability

To the maximum extent permitted by law, Better Apart will not be liable for any loss or damage (whether direct, indirect, special, or consequential) arising out of or in connection with your use of or reliance on this website or its content. This limitation of liability applies to any loss or damage suffered as a result of:

  • the use of, or inability to use, the website;

  • reliance on any content contained on the website; or

  • the transmission of any computer virus, malware, or other harmful code through the website.

Where any law (such as the Australian Consumer Law) implies a condition or warranty into these Terms of Use which cannot lawfully be excluded, then our liability for breach of that condition or warranty will (at our option) be limited to either: (a) supplying the services again, or (b) paying the cost of having the services supplied again.

The content on the Better Apart website is subject to change at any time. While we strive to keep the website content current and accurate, we do not guarantee its currency, accuracy, or suitability. Better Apart is not responsible for any information or content contained on any third-party websites that are accessible via links from our website.

Cookies & Analytics

The Better Apart website uses cookies to track your usage and enhance your experience. Cookies are small data files stored on your browser that help us identify you when you return to our site, gather statistical information, remember your preferences, and maintain session information. Better Apart uses cookies to improve security, tailor website functionality, and improve our services. By using this website, you consent to Better Apart’s use of cookies as described in this policy. You can disable cookies in your browser settings; however, doing so may affect the functionality and features of the website.

Information stored in cookies may include:

  • The identity of the pages or services you access on our site

  • The type of browser or operating system you are using

  • The date and time of your visits

  • The referring address (the previous webpage you visited that linked you to our site)

Cookies do not store sensitive personal information such as your name, email address, or phone number.

Better Apart also uses web analytics and session recording technologies provided by third parties (for example, Google Analytics) to help us understand how visitors access and use our site. These services use cookies and similar technologies for data collection. Please refer to the privacy policies of these third-party service providers (e.g. Google’s Privacy Policy for Google Analytics) for more information on how they handle collected data.

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Better Apart – Privacy Policy

Better Apart is committed to providing quality services to you. This Privacy Policy outlines our ongoing obligations regarding how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern the way we collect, use, disclose, store, secure, and dispose of your personal information. (A copy of the Australian Privacy Principles is available from the website of the Office of the Australian Information Commissioner: www.oaic.gov.au.)

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples of personal information we may collect include:

  • Names

  • Residential or postal addresses

  • Email addresses

  • Phone numbers and fax numbers

This personal information is collected by Better Apart through various means, including:

  • Direct interactions (such as interviews or face-to-face meetings)

  • Correspondence by mail or email

  • Telephone or fax communications

  • Through our website (for example, via online forms or cookies)

  • Via your interactions on our social media or your own website

  • From media and publications

  • From other publicly available sources

  • From third parties (for example, referrals or partners)

We collect your personal information primarily to provide our services to you, to communicate with you (including providing information to clients), and for marketing purposes. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. For example, if you sign up for our services, we might also send you newsletters or updates relevant to those services. You may unsubscribe from our marketing communications at any time by contacting us in writing.

Whenever we collect personal information, we will take reasonable steps to inform you (at the time of collection or as soon as practicable afterward) about why we are collecting the information and how we plan to use it, unless it’s obvious from the context.

Sensitive Information

“Sensitive information” is a subset of personal information that is given a higher level of protection under the Privacy Act. It includes information or opinions about an individual’s:

  • Racial or ethnic origin

  • Political opinions or political associations

  • Religious or philosophical beliefs

  • Membership of a trade union or professional association

  • Criminal record

  • Health or genetic information

Better Apart will only collect and use sensitive information about you for limited purposes. Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a directly related secondary purpose (but only if directly related to the primary purpose)

  • With your consent (for example, if you volunteer that information and consent to its use); or

  • Where required or authorised by law.

Collection from Third Parties

Where reasonable and practicable, we will collect your personal information directly from you. However, in some circumstances we may receive information about you from third parties (for example, if someone provides your details to us as a referral, or if we gather information from public records). In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your personal information may be disclosed to others in certain circumstances, including:

  • With your consent: We may share your information with third parties when you have given us consent to do so.

  • When required or authorised by law: We may be required to disclose your information to comply with legal obligations, court orders, or governmental requests.

Aside from the above, we do not sell, trade, or rent your personal information to third parties. Any third parties that have incidental access to your information (for example, IT service providers or consultants) are bound by confidentiality obligations.

Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure. We implement a range of security measures to safeguard the information we hold. These measures include secure servers, firewalls, encryption, and access controls, as well as physical security measures for our offices and files.

When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy it or permanently de-identify it. However, please note that certain laws and professional requirements may obligate us to retain some personal information for a specified period of time. For example, client file information is typically kept for a minimum of 7 years.

Access to Your Personal Information

You have the right to access the personal information we hold about you and to update or correct it, subject to certain exceptions (for instance, situations where providing access would be unlawful or have an unreasonable impact on other individuals’ privacy). If you would like to access your personal information, please contact us using the contact details at the end of this Privacy Policy.

Better Apart will not charge you a fee for making an access request. However, we may charge a reasonable administrative fee to cover the cost of providing you with copies of your personal information (for example, if a large volume of information is requested).

For security purposes, we may require proof of identity from you before releasing the requested information. This is to ensure that personal information is not improperly disclosed to someone posing as you.

Maintaining the Quality of Your Personal Information

It is very important to us that the personal information we hold is accurate, complete, and up-to-date. If you discover that any information we hold about you is incorrect or out-of-date, please contact us as soon as possible so we can correct it. We are committed to promptly updating our records when you inform us of any changes or inaccuracies in your personal information.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or our information handling practices. The latest version of this policy will always be available on our website. We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting your information.

Cookies & Analytics

Better Apart’s website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. These technologies help us understand user behavior, remember your preferences, and improve our services. Any personal information collected via cookies and analytics tools is handled in accordance with this Privacy Policy.

You can adjust your browser settings to refuse or disable cookies if you prefer not to allow them. However, please be aware that disabling cookies may affect the functionality of our website – some features or services might not work properly without cookies.

We also utilize third-party analytics services (such as Google Analytics) and session recording tools to gather statistical information about our website usage. These third-party services use their own cookies or similar technologies to collect data on our behalf. This information helps us analyze web traffic and improve our site. Note: These third-party providers have their own privacy policies regarding how they collect and use data; we recommend you review those policies for further information.

Privacy Policy Complaints and Enquiries

If you have any questions, concerns, or complaints about our Privacy Policy or how we handle your personal information, please contact us. We take privacy seriously and will address your query or complaint promptly. You can reach us at:

Email: admin@betterapart.com.au
Phone: (0437 204 952

We will consider your inquiry and respond to you as soon as possible, typically within 30 days. If you are not satisfied with our response to a privacy-related concern or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance or to lodge a complaint.

Copyright

The content of the Better Apart website is subject to copyright protection under the Copyright Act 1968 (Cth). Unless permitted by law or with our express written permission, you may not copy, reproduce, adapt, modify, or distribute any material from this website for commercial purposes. You may download or print reasonable portions of the content for your personal, non-commercial use or for educational purposes, provided you do not remove any copyright or trademark notices.

Disclaimer

All content provided on the Better Apart website is of a general nature and is provided for informational purposes only. It is not intended to be, and should not be, relied upon as legal advice or any other professional advice. Users of the website should seek independent legal counsel or other professional advice relevant to their particular circumstances before acting on any information found on this site. The use of, or reliance on, any content on the website does not establish a lawyer-client (solicitor-client) relationship or any other professional advisory relationship between you and Better Apart.

While we endeavor to ensure that the information and material on this website are accurate and up-to-date, we make no guarantees as to the correctness, completeness, reliability, or currency of the content. To the fullest extent permitted by law, Better Apart disclaims all warranties, conditions, guarantees, and representations, whether express or implied, in connection with the website and your use of it. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components. Better Apart also disclaims any liability for errors or omissions in the content.

Limitation of Liability

Your use of the Better Apart website is entirely at your own risk. To the maximum extent permitted by law, Better Apart and its officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential losses or damages whatsoever arising out of or in connection with your access to or use of (or inability to use) this website or its content. This includes (but is not limited to) any loss or damage caused by:

  • Reliance on any information obtained from this website;

  • Mistakes, omissions, interruptions, deletion of files or email, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from events beyond our control; or

  • Any failure to achieve a desired outcome or result from using information on this site.

If any legislation (including the Australian Consumer Law) implies a condition or warranty into these Terms of Use that cannot be excluded, then, to the extent permitted by law, Better Apart’s liability for breach of that condition or warranty is limited, at our option, to either supplying the service again or paying the cost of having the service supplied again.

We also assume no responsibility for the content or availability of any external websites that may be linked through the Better Apart website. Any links to third-party sites are provided for convenience only, and the inclusion of a link does not imply endorsement or approval by Better Apart of the linked site, its content, or its provider.